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Web 2.0 Distracts from Good Design

Posted by samzenpus on Mon May 14, 2007 09:11 AM
from the but-I-like-a-jumbled-mess dept.
stevedcc writes "The BBC is running a story about web 2.0 and usability, including comments from Jakob Nielsen stating "Hype about Web 2.0 is making web firms neglect the basics of good design". From the article: "He warned that the rush to make webpages more dynamic often meant users were badly served. Sites peppered with personalization tools were in danger of resembling the 'glossy but useless' sites at the height of the dotcom boom."
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  • Old fashioned (Score:4, Interesting)

    by andy666 (666062) on Monday May 14 2007, @09:14AM (#19113509)
    I stick to html, since everyone can read it (mostly). And I hand code it, since most of the editors seem to make a real mess of the code, and sometimes I want to change it. Anyone else this old fashioned ?
    • Re:Old fashioned (Score:5, Insightful)

      by Mouse42 (765369) on Monday May 14 2007, @09:23AM (#19113625)
      Really? Thats considered old fashion? I figured everyone these days hand coded their HTML with close integration with CSS, because thats the only way you can really ensure a minimal amount of code, cross browser compatibility, good SEO, and ease of updates.
      • Re:Old fashioned (Score:5, Insightful)

        by cultrhetor (961872) on Monday May 14 2007, @09:32AM (#19113759) Journal
        Dreamweaver wouldn't be so popular if everyone took this sensible route. I once had to unscrew about 15 pages created by Dreamweaver and Fireworks. It took forever - each page, despite coming from the same "template" was messed up in its own unique way.
        • Re:Old fashioned (Score:5, Insightful)

          by DittoBox (978894) on Monday May 14 2007, @10:14AM (#19114435) Homepage
          Don't discount Dreamweaver. It's editor is absolutely top-knotch.

          Now it's definitely not emacs, eclipse or VI(M) but it's awfully good and has nice auto-complete features. And if used properly it can help you stick to standards better. It also can do direct FTP editing, another big plus for me.
          • Re:Old fashioned (Score:4, Informative)

            by slackmaster2000 (820067) on Monday May 14 2007, @11:39AM (#19115889)
            Agreed. Don't use Dreamweaver-specific features like templates, and never use the WYSIWYG editor. As an overall environment without all this extra crap, it's top-notch. A pretty decent editor with correct hints for HTML, CSS, and PHP, and proper project management that actually expects you to work on files locally, test on a testing server, and then publish to a production server. It's odd how many other packages can't get this right when it's such a painfully simple concept.
          • Re:Old fashioned (Score:5, Interesting)

            by CastrTroy (595695) on Monday May 14 2007, @10:36AM (#19114825) Homepage
            The point is, is that they don't want to make it possible. By making the resulting html not human readable, they lock you into using their application to edit it. So once you have hundreds of pages developed in dreamweaver, it's very hard to move away from using dreamweaver.
            • Re: (Score:3, Informative)

              The point is, is that they don't want to make it possible. By making the resulting html not human readable, they lock you into using their application to edit it. So once you have hundreds of pages developed in dreamweaver, it's very hard to move away from using dreamweaver.

              Sorry, what? I do web-dev for a living, and our team currently has two designers using DW for HTML generation. While it's not a beautiful work of art, it's hardly locking you in to using DW only.

              The thing locking people into DW is that i

      • > Really? Thats considered old fashion? I figured everyone these
        > days hand coded their HTML with close integration with CSS,
        > because thats the only way you can really ensure a minimal
        > amount of code, cross browser compatibility, good SEO, and
        > ease of updates.

        Well I guess this *is* old fashioned. Right now you tend store the content in a database of some form. Some form like XML structure. Then you load this structure and transform it to HTML. The only thing that you handcode is the templa
          • Re: (Score:3, Interesting)

            Well you didn't got me. I meant that doing HTML line-by-line style is old-fashioned. Currently we tend to output HTML elements via XML transformations and so on. Meaning that you do not hand code but the application code generates document nodes/tags automatically. Like (but this is oversimplyfied imagined presentation language).

            echo "<title>"
            echo $title
            echo "<title>"

            vs.

            html_render_title($node.title)

            The first one is prone to typos (as you type tags by hand), the other one not because function ge
    • Re:Old fashioned (Score:4, Insightful)

      by mangu (126918) on Monday May 14 2007, @09:26AM (#19113667)
      Anyone else this old fashioned ?


      I also stick to hand-editing html, however I also use a lot of automatically generated html. For instance, when formatting a computer language for syntax emphasis automatic coding not only saves work but makes less errors than hand coding. Also, when creating tables I often use small Perl scripts to insert the data into the html.


      But I always cut and paste the result into an html file that I edit by hand. I've never found a WYSIWYG html editor that gives me full control over how my pages will look.

    • I stick to html, since everyone can read it (mostly).
      Alas, it's already too late for that. I still find sites that won't render correctly on browsers other than the one the developer used.
    • I'm with you. People keep getting me to try Dreamweaver, but I always find myself using the code editor anyway, fixing whatever mess Dreamweaver made then adding my own stuff instead of clicking through their interface. Takes more time to change a value in a style sheet than just typing it, and not nearly everything is listed in their GUI anyway.
    • Actually I hand-code just about everything in valid XHTML Strict. Integrated with CSS and hand written javascript and PHP. It is the only way to be certain that some editor isnt shoving in random useless garbage like a crapload of comments with 'CREATED WITH X-EDITOR! (C) 2007!'
    • Sure. Strict HTML 4.01 Transitional here, no CSS, and alternative access testing for Lynx users and those who can't use frames directly.
    • Nvu and Kate is what I use.
      I really dislike sites that use flashy content but don't have an alternative access to a simplified version. Whenever I encounter one I won't even bother using it in the future.
  • Web 2.0 doubly so.

    Seriously, just because you can doesn't mean you should.

    • Re: (Score:3, Informative)

      Moderation, and making things optional. Keep content and interactivity alive with Javascript disabled and chances are that whatever you're doing with "Web 2.0" is not ruining your design.

      And what most people don't even realise: it's actually the easiest way! Don't write a completely new interface in AJAX, instead just call existing pages with an additional xml=1 parameter. The target page still does whatever you want it to do on the server-side, with the only difference that it sends back the XML (or encode
  • by zappepcs (820751) on Monday May 14 2007, @09:18AM (#19113563) Journal

    stevedcc writes "The BBC is running a story about web 2.0 and usability, including comments from Jakob Nielsen stating "Hype about Web 2.0 is making web firms neglect the basics of good design".
    What does Web 2.0 have to do with people neglecting the basics of good design? As far as I can tell they have always done that.

    From the article: "He warned that the rush to make webpages more dynamic often meant users were badly served. Sites peppered with personalization tools were in danger of resembling the 'glossy but useless' sites at the height of the dotcom boom."
    Hmmmm "glossy but useless" ? Is the author talking about all these 'news' sites that are dripping with advertisements interspersed with only a small to modest amount of content? The web sites of today are looking more and more like magazines of yesterday; >60% advertisements and 30% content, where the difference is filled with trying to find the table of contents or the 2nd and 3rd parts of the story buried deeply in the magazine with incorrect page number links to them.
    • Re: (Score:3, Insightful)

      Amen, brother. There were visually-poor web sites long before "Web 2.0" was coined.
    • by Bogtha (906264) on Monday May 14 2007, @10:41AM (#19114901)

      What does Web 2.0 have to do with people neglecting the basics of good design? As far as I can tell they have always done that.

      It's a story that reoccurs every few years when a new technology comes along. Somebody comes up with a new technique/technology/approach, and gets a lot of attention because it's quite useful. Then the hype engine goes into overdrive, PHBs start putting it on job advertisements, and people get book deals. A multitude of copy & paste monkeys buy the books, get the jobs and apply that technique/technology/approach to everything they see, with no understanding of when it's actually useful. The industry gets flooded with a bunch of one-trick ponies.

      This happened with frames, JavaScript, Java, Flash, DHTML, ActiveX, Ajax, and now it's "Web 2.0"'s turn. Eventually, the field will settle down and there won't be quite so many fanboys around — they'll either broaden their skills and get a clue, their business will fail, or they will get fired. And then things will be relatively stable until the next big thing comes along.

      So I guess you're right, this is an ongoing problem, but it's still news when the cycle starts again.

      • by Bogtha (906264) on Monday May 14 2007, @10:32AM (#19114747)

        This is some BBC guy, their version of good design probably = "Flash and shinny buttons with special effects and blinking links". I actually prefer the basic and simple looks of a basic MoinMoin wiki or a simple blog -- the less flash and crap the better, just the information.

        This is Jakob Nielsen, the usability expert who regularly gets flamed for advocating more spartan designs and fewer distracting special effects. You're approximately 100% wrong about what he thinks "good design" is.

        • by ObiWanKenblowme (718510) on Monday May 14 2007, @10:54AM (#19115115)
          Despite the constant references to him and his ideas, I think Nielsen is highly overrated. I agree that unnecessary graphic elements can get in the way of your message, but his solution is usually to remove *all* graphic elements and stick with plain dark text on a light background. Good design is about conveying an idea or information cleanly and clearly, and often "making it look pretty" can go a long way toward that goal. More often than not, "usability" seems to just mean "get rid of the images."
          • Re: (Score:3, Insightful)

            I agree that unnecessary graphic elements can get in the way of your message, but his solution is usually to remove *all* graphic elements and stick with plain dark text on a light background.

            No it isn't. That's largely a myth propagated by bad designers who resent being told that they are over the top, the odd line here and there in an article taken out of context, and people like you, who seem to repeat the myth without having read his actual opinions. It's true that he used to make a bigger deal

  • by packetmon (977047) on Monday May 14 2007, @09:19AM (#19113573) Homepage
    You mean I could no longer get a job [infiltrated.net] with my pimped geocities/xoom/fortunecity skills?
  • Yep. (Score:3, Insightful)

    by Black Parrot (19622) on Monday May 14 2007, @09:20AM (#19113597)

    He warned that the rush to make webpages more dynamic often meant users were badly served. Sites peppered with personalization tools were in danger of resembling the 'glossy but useless' sites at the height of the dotcom boom.
    That was precisely my thought when I saw, side-by-side, the proposed look for a new W2 site vs. our current bland but functional site.

    Actually, I thought our current one *looked* better too.
  • by hendridm (302246) on Monday May 14 2007, @09:24AM (#19113635) Homepage
    Of all of the best practices that I've learned as a designer analyst over time, I've come to realize that management (with a bug in their collective bonnets about some new-fangled technology), do a better job of screwing up design and usability than the technology itself.
  • by Speare (84249) on Monday May 14 2007, @09:26AM (#19113671) Homepage

    Adding simple fortune-cookie CGI scripts, html tables with round corners, and javascript mouse-hover-active colors doesn't really make a site more useful. Sure, they can add to the mood if everything else is already well thought-out, but they can't save a bad site. That's Web 1.0 gloss.

    With the newer sites, there's just as much crap that adds practically nothing. Expandable submenus in sidebars with cute > marks, dynamic community tagging options, dynamic community inbox viewing and sorting, and the ever-present use of rich gradient shading in every header tag. That's Web 2.0 gloss.

    Hrm... I seem to have described an awful lot of Slashdot features. Curious.

  • I'll grant at any time that usability is the number one priority. But this kind of "backlash" *against* Web 2.0 technologies is misguided, and a kind of hype in itself. Technologies are tools--they can be used to good or bad effect, and you can't generalize about the tool by the sites that happen to use it.

    How can Nielsen miss the HUGE advancements in usability that these technologies have granted us? Sites that are designed as applications -- say, gMail -- no longer (as of years ago) have to be restr
    • These people don't have a single clue about a good website design, they just think "oh that is so awesome I must have it!", so they start swinging wildly at shadows and end up destroying the entire point of the process.

      Look at Myspace, these people go "OMG MUSIC ON MY WEBSITE! SO COOL!" but have no damn clue how annoying it is, or how it eats bandwidth and makes their profiles pretty much unusable for Dial up users. But they don't know about this because "ZOMG SO COOL!!!"

      See why there is a backlash now? Giv
  • Hype about Web 2.0 is making web firms neglect the basics of good design, web usability guru Jakob Nielsen has said.

    I hate to steal his thunder, but when have web firms ever payed attention to good design? I'm sure that such companies do exist, but every contract I've seen for a website design has resulted in something that would look absolutely gorgeous in print, but lacks usability when transfered to the more interactive medium of the web.

    If you ask these firms to follow a particular procedure for develop

  • What I find... (Score:3, Interesting)

    by Otter (3800) on Monday May 14 2007, @09:38AM (#19113851) Journal
    What I found, first when most of the literate people here split for Multiply, again when I was offered a moderator spot on another 2.0'ish site, and with other sites since, is that there's now an asumption that users are already familiar with all the generic functionality of delic.io.ous, Flickr, Digg and the rest. No one ever explains how to use "tags" or stuff like that -- it's as taken for granted as clicking on hyperlinks.

    The makers seem either unaware of or uninterested in users who aren't already knee-deep in their competitors.

  • Pssh. (Score:5, Insightful)

    by MeanderingMind (884641) * on Monday May 14 2007, @09:39AM (#19113879) Homepage Journal
    Sure, blame Web 2.0 for your horribly designed web pages.

    The man in the article himself states clearly Web 2.0 is simply the "latest fad". It's simply the most recent in a long stream of red herrings chased by ignorant companies in an attempt to be web savvy.

    The root of the problem is that the people who understand web design and make webpages are beholden unto managers, bosses, and other autorities who haven't the faintest idea what a good webpage does or looks like. The web designers bring prototypes, designs and nifty things to these people and get asked stupid questions such as "Is it Web 2.0". They want everything the internet has to offer in their webpage, whether or not it makes any sense for it to be there.

    Web 2.0 is another potentially awesome facet of the internet being turned into a collective migraine for web designers.
  • A shining example of how to totally screwup what was once a useful best-in-class site: http://yodel.yahoo.com/2006/11/28/anything-good-on -tonight/ [yahoo.com]

    And now my bank is going down the same road with their online bill payment tool. *sigh*.
      • Er, at the risk of sounding flamebaity, that's really nothing new—since when was Microsoft ever able to design anything usable?
  • As if, web pages of "good design" were actually common before "Web 2.0".
  • Web 2.0 == Flash? (Score:3, Interesting)

    by Colonel Angus (752172) on Monday May 14 2007, @09:49AM (#19114035)
    Sounds like Web 2.0 is just like Flash.

    Everyone gets such a hardon trying to come up with new crazy new ways of doing things that have been done the same way since the dawn of the interwebs. They forget that they've been done that way for a reason... they work. People know what to expect. And they find themselves at ease and in a comfortable state when surfing within those parameters.

    That's not to say there should be no innovation, but that innovation should make things easier to understand and use, not scare your customers away.
  • After all, web 2.0 helps me to design rich-client synergies, disintermediate semantic networking and, of course, let's not forget it can assist in syndicating standards-compliant widgets*. Try doing all that on your web 1.0, gramps!

    Oh and whilst I know that mangling the English language has become an artform here on Slashdot, surely "Web 2.0 distracts good design" is bad even by our (admittedly low) standards.

    * Courtesy of The Web 2.0 Bullshit Generator [emptybottle.org].
  • What is Web2.0? (Score:4, Insightful)

    by jb_nizet (98713) on Monday May 14 2007, @10:02AM (#19114247)
    I've seen two definitions of Web2.0: user-contributed contents, and the use of AJAX/DHTML.

    The first characteristic doesn't need any new technology: Slashdot is a good example of a web site containing lots of user-contributed contents, and works for ages. No need for a 2.0 version of the web.

    The second one is newer: we already had DHTML, but didn't have XMLHttpRequest. This is where abuse can lead to bad design and bad usability, IMO.
    My advices to web developers: just because the content of your web site is dynamic and the site contains some forms doesn't mean you have a web application like GMail! Most of the time, it's just a web site, and should work like a traditional web site: the back button should work, opening pages in new windows or new tabs should work.
    Just because you may refresh the body of the page without reloading it entirely doesn't mean you should. Think about why frames are usually avoided when you plan using AJAX: it might cause the same annoyances.
  • by sherriw (794536) on Monday May 14 2007, @10:02AM (#19114253)
    I use a bunch of Firefox plugins to improve my browsing experience... but I recently was stuck using a computer with only IE. I had totally forgotten how many sites were obnoxious. I don't mind some reasonable advertising, but sites seem to be increasing the percent of the screen given to annoying animated/Flash ads, huge colourful ads in the middle of the article, etc.

    The worst are the sites that underline every noun and if your mouse accidentally passes over one of those words, a big ad box pops up that you have to close. How did it ever occur to someone to make a site where you aren't even free to move your mouse around if you want to without your reading being interrupted?

    It also seems like the big, rich companies are the worst offenders. Like they can afford to piss off visitors, and we'll just take it... 'cause you know MSN is such a great site. Yuk. Usability has been going downhill since forever.... blaming web 2.0 is barking up the wrong tree. Maybe try blaming the boom of web advertising.
  • Hmm... (Score:5, Insightful)

    by EinZweiDrei (955497) * <einzweidrei@wildmail.com> on Monday May 14 2007, @10:34AM (#19114797)

    Although people in their late 30s make very different use of the web to those in their teens, Mr Nielsen expects that when those teenagers grow up the time they spend online will diminish.


    Yeah...
    Just like our parents' generation grew up to watch less television.
  • Nielsen a sellout (Score:4, Interesting)

    by zakkie (170306) on Monday May 14 2007, @10:53AM (#19115097) Homepage
    Nielsen is a sellout and has no credibility. Shortly after releasing his "Flash is 99% bad" work, Nielsen took money from Macromedia, and suddenly it's not so bad:
    http://www.useit.com/alertbox/20001029.html [useit.com]

    Usability includes being able to access the content without using proprietary software, Jakob!
  • by Lijemo (740145) on Monday May 14 2007, @11:27AM (#19115663)
    There is a certain kind of designer that doesn't care about good design, but does care about anything that's new and "exiting" enough to generate buzzwords. There is another kind of designer that cares about good design and comes to new technology more thoughtfully.

    Thus when ANYTHING is new and buzz-wordy, it will be thrown randomly at websites helter-scelter but the first type of designer. Meanwhile, thoughtful designers look for positive and useful ways to incorporate it.

    If you go into a room full of people showing proper decorum except for one loud, obnoxious person, it is the loud obnoxious person that will stand out. Thus, at first, the throw-the-buzzword-at-the-screen examples of the new technology/trend will stand out.

    Eventually, the buzzword people move onto the next buzzword. At this point, either the thoughtful designers have figured out how to incorperate the technology/trend into good design (in which case it just becomes part of the basic fabric of the web, like CSS)-- or else they haven't, and it goes the way of the BLINK tag and those animated-gif "under construction" things.

    The fact that bad designers use the "next new thing" in really bad designs doesn't say anything one way or the other about what value the "next new thing" has to the web as a whole.
  • by Tablizer (95088) on Monday May 14 2007, @12:33PM (#19117045) Homepage Journal
    Google Groups (usenet) is an example of misuse of Web 2.0. Before that it had a pretty good HTML-based approach. Then they Ajaxified it, and it is clunky and jittery. It is hard to know whether a mouse-stroke "took" or not, and sometimes it resizes wrong. It just feels "unnatural".

    Lesson: Use Ajax *only* when "traditional" HTML is not a reasonable match. Don't reinvent the wheel when you don't have to. There are good uses for Ajax-like stuff, but this was just not one of them. Somebody at Google is fad chasing.
               
  • Pure HTML (Score:3, Insightful)

    by chord.wav (599850) on Monday May 14 2007, @12:47PM (#19117369) Journal
    I'm against entirely Flash-made sites. Not even Macromedia has a full site made in Flash, they use it only for the menu and landing-page banners. They don't put content you need to read in there.

    And they didn't yet come up with a simple solution for what IMHO are their main 4 problems:

    1 - One URL, One page. In order to direct a friend to a specific product in a flash site you have to tell him things like: Go to this URL, then click products, then click the shoes number X. OK, this may be a development problem but they could make it very easy.

    2 - Open links in new tabs/windows. This one is really annoying.

    3 - Content indexing. It is currently possible, but yet more attention is drawn to a normal HTML page than to a flash site.

    4 - Ability to copy/paste the text you are reading. This one is really a development problem but again, it can be made simpler.

  • web architects (Score:3, Insightful)

    by chdig (1050302) on Monday May 14 2007, @01:01PM (#19117627)
    It used to be that an art director would build the design for websites, but with dynamic and active websites (Web2.0 if, we need to use that word), a web architect is the new boss needed to run the show. That is, someone who understands template-based programming and information workflow enough to develop a solid basis for the designers to take over and make things look pretty. Oh yeah, and this person should also be able to direct the programmers to organize things in a useful manner for the designers as well. Until companies catch on and begin hiring website directors with these qualifications, they'll just continue to roll out that static, oh so pretty and dumb sites that they always have been.
  • by PPH (736903) on Monday May 14 2007, @02:22PM (#19119161)
    ... I welcome our impending Web 3.0 overlords.
    • Better yet - when I wanted to register for his series of conferences initially, the links were broken or the form was fouled up.
      • it organizes the content well

        Are you kidding?

        I'm serious--are you joking? There is almost NO hierarchy. All the data, and there's a lot of it, is basically on one or two visual layers. It's impossible to get an instant snapshot of the available content sections because the section headers scroll off ("below the fold"), and there's no top level navigation. Section headings are the same size as the body type, so I can't easily discern where sections begin and end (he could have just used separate divs for each section, so there'd