snydeq writes: CSO Online's Sarah Wiedemar reports on a rising trend in the Russia cybersecurity community: bug bounty programs, which the researcher says could have far-reaching implications as the bounty ecosystem matures. From the report: "Given the current uncertainty that Russian bug bounty hunters and vulnerability researchers are facing when dealing with Western bug bounty programs, Russian IT companies have begun to fill that vacuum. [...] Russian bug bounty platforms have a high probability for substantial growth in the next few years. They provide a credible Western alternative not only to Russian hackers, but also for all other vulnerability researchers located in countries that could potentially face international financial sanctions in the future.

From a Western perspective, a potential problematic development could be that Russian hackers decide to sell vulnerabilities found in Western products to Russian zero-day acquisition companies such as Operation Zero. Thus, instead of reporting them to Western bug bounty platforms for free, they sell to the highest bidder. Those zero-day acquisition companies in turn sell them on to Russian law enforcement and security agencies, which could lead to increased espionage campaigns in Western countries. Western policy makers would do well to keep an eye on the evolution of Russia's bug bounty ecosystem." Although bug bounty programs have existed in Russia since 2012, they weren't widely adopted due to distrust from the government and dominance of Western platforms. Recently, new platforms like Bug Bounty RU, Standoff 365, and BI.ZONE have emerged, attracting thousands of bug hunters and major Russian companies. "In 2023, the total number of bug hunters on these platforms amounted to 20,000 people," notes Wiedemar. The Russian government has also begun participating, launching programs for 10 of its e-government systems.

However, legal ambiguities remain, as ethical hacking is still considered illegal in Russia, with potential prison sentences. Despite this, there are ongoing legislative efforts to legalize ethical hacking, alongside broader government initiatives to enhance cybersecurity, including increased fines for data breaches and the potential creation of a cybersecurity agency akin to the US CISA.

After 13 years of being exclusively available on the iPhone, Snapchat is finally introducing native support for the iPad. 9to5Mac reports: The latest version of the Snapchat app for iOS enables iPad support. This means that the app now runs full screen on iPadOS. "It's still the same Snapchat you know and love, but this time on the big screen," the company says in the update's release notes. However, it seems that Snapchat hasn't had time to fully optimize its app for tablets. That's because, at least for now, it can only run in portrait mode. There's no way to use the app in landscape mode. The iPad interface also seems a bit glitchy in this first version. The app is available to download from the App Store for devices running iOS 13 or later.

A quarter of young adults aged 18-34 never answer phone calls, according to a recent Uswitch survey. The study reveals a generational shift in communication preferences, with 70% of respondents in this age group favoring text messages over voice calls. Experts attribute this trend to the rise of mobile technology and social media. While avoiding calls, younger generations maintain constant contact through group chats and social media platforms. Voice notes have emerged as a compromise, with 37% of 18-34 year-olds preferring them to traditional calls. This communication shift extends to the workplace, causing challenges for some employers.

An anonymous reader quotes a report from Ars Technica: The Open Source Initiative (OSI) recently unveiled its latest draft definition for "open source AI," aiming to clarify the ambiguous use of the term in the fast-moving field. The move comes as some companies like Meta release trained AI language model weights and code with usage restrictions while using the "open source" label. This has sparked intense debates among free-software advocates about what truly constitutes "open source" in the context of AI. For instance, Meta's Llama 3 model, while freely available, doesn't meet the traditional open source criteria as defined by the OSI for software because it imposes license restrictions on usage due to company size or what type of content is produced with the model. The AI image generator Flux is another "open" model that is not truly open source. Because of this type of ambiguity, we've typically described AI models that include code or weights with restrictions or lack accompanying training data with alternative terms like "open-weights" or "source-available."

To address the issue formally, the OSI -- which is well-known for its advocacy for open software standards -- has assembled a group of about 70 participants, including researchers, lawyers, policymakers, and activists. Representatives from major tech companies like Meta, Google, and Amazon also joined the effort. The group's current draft (version 0.0.9) definition of open source AI emphasizes "four fundamental freedoms" reminiscent of those defining free software: giving users of the AI system permission to use it for any purpose without permission, study how it works, modify it for any purpose, and share with or without modifications. [...] OSI's project timeline indicates that a stable version of the "open source AI" definition is expected to be announced in October at the All Things Open 2024 event in Raleigh, North Carolina.

Microsoft has decided to donate the Mono Project to the developers of Wine, FOSS that allows Windows applications to run on Unix-like operating systems. "Mono is a software platform designed to allow developers to easily create cross platform applications," notes GameOnLinux's Liam Dawe. "It is an open source implementation of Microsoft's .NET Framework based on the ECMA standards for C# and the Common Language Runtime."

"Wine already makes use of Mono and this move makes sense with Microsoft focusing on open-source .NET and other efforts," adds Phoronix's Michael Larabel. "Formally handing over control of the upstream Mono project to WineHQ is a nice move by Microsoft rather than just letting the upstream Mono die off or otherwise forked." Microsoft's Jeff Schwartz announced the move on the Mono website and in a GitHub post: The Mono Project (mono/mono) ('original mono') has been an important part of the .NET ecosystem since it was launched in 2001. Microsoft became the steward of the Mono Project when it acquired Xamarin in 2016. The last major release of the Mono Project was in July 2019, with minor patch releases since that time. The last patch release was February 2024. We are happy to announce that the WineHQ organization will be taking over as the stewards of the Mono Project upstream at wine-mono / Mono - GitLab (winehq.org). Source code in existing mono/mono and other repos will remain available, although repos may be archived. Binaries will remain available for up to four years.

Microsoft maintains a modern fork of Mono runtime in the dotnet/runtime repo and has been progressively moving workloads to that fork. That work is now complete, and we recommend that active Mono users and maintainers of Mono-based app frameworks migrate to .NET which includes work from this fork. We want to recognize that the Mono Project was the first .NET implementation on Android, iOS, Linux, and other operating systems. The Mono Project was a trailblazer for the .NET platform across many operating systems. It helped make cross-platform .NET a reality and enabled .NET in many new places and we appreciate the work of those who came before us.

Thank you to all the Mono developers!

France is to trial a ban on mobile phones at school for pupils up to the age of 15, seeking to give children a "digital pause" that, if judged successful, could be rolled out nationwide from January. From a report: Just under 200 secondary schools will take place in the experiment that will require youngsters to hand over phones on arrival at reception. It takes the prohibition on the devices further than a 2018 law that banned pupils at primary and secondary schools from using their phones on the premises but allowed them to keep possession of them. Announcing the trial on Tuesday, the acting education minister, Nicole Belloubet, said the aim was to give youngsters a "digital pause." If the trial proves successful, the ban would be introduced in all schools from January, Belloubet said.

A commission set up by the president, Emmanuel Macron, expressed concern that the overexposure of children to screens was having a detrimental effect on their health and development. A 140-page report published in March concluded there was "a very clear consensus on the direct and indirect negative effects of digital devices on sleep, on being sedentary, a lack of physical activity and the risk of being overweight and even obese ... as well as on sight."

An anonymous reader shares a report: The U.S. military is using ads to warn people across Lebanon not to attack the United States or its allies amid rising tensions across the Middle East. Some of those ads have turned up in an unlikely place: the dating app Tinder. Freelance reporter Seamus Malekafzali posted on X screenshots of the ads seen in the Tinder app, warning residents of Lebanon to "not take up arms."

The ads, written in Arabic, say that the U.S. will "protect its partners in the face of threats from the Iranian regime and its proxies," which operate across the region, referring to groups like Hezbollah located in Lebanon. The ads, which are not clandestine in nature, display the logo of U.S. Central Command and link to a tweet featuring F-16 and A10 fighter jets. These kinds of military psychological operations (or psyops), aimed at influencing the views of a target audience or population, are not new, even if their placement on a dating app is raising eyebrows in the military community, the Washington Post reported Tuesday.

An anonymous reader shares a report: Newspaper giant Gannett is shutting down Reviewed, its product reviews site, effective November 1st, according to sources familiar with the decision. The site offers recommendations for products ranging from shoes to home appliances and employs journalists to test and review items -- but has also been at the center of questions around whether its work is actually produced by humans.

"After careful consideration and evaluation of our Reviewed business, we have decided to close the operation. We extend our sincere gratitude to our employees who have provided consumers with trusted product reviews," Reviewed spokesperson Lark-Marie Anton told The Verge in an email. But the site more recently has been the subject of scrutiny, at times by its own unionized employees. Last October, Reviewed staff publicly accused Gannett of publishing AI-generated product reviews on the site. The articles in question were written in a strange, stilted manner, and staff found that the authors the articles were attributed to didn't seem to exist on LinkedIn and other platforms. Some questioned whether they were real at all. In response to questions, Gannett said the articles were produced by a third-party marketing company called AdVon Commerce and that the original reviews didn't include proper disclosure. But Gannett denied that AI was involved.

The state-sponsored Chinese hacking campaign known as Volt Typhoon is exploiting a bug in a California-based startup to hack American and Indian internet companies, according to security researchers. From a report: Volt Typhoon has breached four US firms, including internet service providers, and another in India through a vulnerability in a Versa Networks server product, according to Lumen's unit Black Lotus Labs. Their assessment, much of which was published in a blog post on Tuesday, found with "moderate confidence" that Volt Typhoon was behind the breaches of unpatched Versa systems and said exploitation was likely ongoing.

Versa, which makes software that manages network configurations and has attracted investment from Blackrock and Sequoia Capital, announced the bug last week and offered a patch and other mitigations. The revelation will add to concerns over the susceptibility of US critical infrastructure to cyberattacks. The US this year accused Volt Typhoon of infiltrating networks that operate critical US services, including some of the country's water facilities, power grid and communications sectors, in order to cause disruptions during a future crisis, such as an invasion of Taiwan.

Dozens of former AI researchers from Google who struck out on their own are learning that startups are tricky. The Information: The latest example is French AI agent developer H, which lost three of its five cofounders (four of whom are ex-Googlers) just months after announcing they had raised $220 million from investors in a "seed" round, as our colleagues reported Friday. The founders had "operational and business disagreements," one of them told us.

The drama at H follows the quasi-acquisitions of Inflection, Adept and Character, which were each less than three years old and founded mostly by ex-Google AI researchers. Reka, another AI developer in this category, was in talks to be acquired by Snowflake earlier this year. Those talks, which could have valued the company at $1 billion, fell apart in May. AI image developer Ideogram, also cofounded by four ex-Googlers, has spoken with at least one later-stage tech startup about potential sale opportunities, though the talks didn't seem to go anywhere, according to someone involved in the discussions.

Cohere, whose CEO co-authored a seminal Google research paper about transformers with Noam Shazeer, the ex-CEO of Character, has also faced growing questions about its relatively meager revenue compared to its rivals. For now, though, it has a lot of money in the bank. Has someone put a curse on startups founded by ex-Google AI researchers?

An anonymous reader quotes a report from Bloomberg: People in a quiet neighborhood in Carthage, a town in Moore County, North Carolina, heard a series of six loud pops a few minutes before 8:00 p.m. on Dec. 3, 2022. A resident named Michael Campbell said he ducked at the sound. Another witness told police they thought they were hearing fireworks. The noise turned out to be someone shooting a rifle at a power substation next door to Campbell's home. The substation, operated by the utility Duke Energy Corp., consists of equipment that converts electricity into different voltages as it's transported to the area and then steered into individual houses. The shots hit the radiator of an electrical transformer, a sensitive piece of technology whose importance would likely be understood only by utility company employees. It began dumping a "vast amount" of oil, according to police reports. A subsequent investigation has pointed to a local right-wing group, one of a wave of attacks or planned attacks on power infrastructure.

By 8:10 the lights in Carthage went out. Minutes later, a security alarm went off at a Duke Energy substation 10 miles away, this one protected from view by large pine trees. When company personnel responded, they found that someone had shot its transformer radiator, too. Police found shell casings on the ground at the site and noticed someone had slashed the tires on nearby service trucks. The substations were designed to support each other, with one capable of maintaining service if the other went down. Knocking out both facilities prevented the company from rerouting power. Police described the two incidents as a coordinated attack. About 45,000 families and businesses remained dark for four days. This was a burden for area grocery stores and local emergency services. One woman, 87-year-old Karin Zoanelli, died in the hours after the shooting when the blackout caused her oxygen machine to stop operating. The North Carolina Medical Examiner's office classified the death as a homicide.

The attack on Duke's facilities in Moore County remains unsolved, but law enforcement officials and other experts suspect it's part of a rising trend of far-right extremists targeting power infrastructure in an attempt to sow chaos. The most ambitious of these saboteurs hope to usher in societal collapse, paving the way for the violent overthrow of the US government, according to researchers who monitor far-right communities. Damaging the power grid has long been a fixation of right-wing extremists, who have plotted such attacks for many years. They've been getting a boost recently from online venues such as "Terrorgram," a loose network of channels on the social media platform Telegram where users across the globe advocate violent white supremacism. In part, people use Terrorgram to egg one another on -- a viral meme shows a stick figure throwing a Molotov cocktail at electrical equipment. People on the forum have also seized on recent anti-immigration riots in the UK, inciting people there to clash with police. In June 2022, months before the Moore County shootings, users on the forum began offering more practical support in the form of a 261-page document titled "Hard Reset," which includes specific directions on how to use automatic weapons, explosives and mylar balloons to disrupt electricity. One of the document's suggestions is to shoot high-powered firearms at substation transformers.

In a letter to the House Judiciary Committee, Meta CEO Mark Zuckerberg expressed regret for not being more vocal about "government pressure" to censor COVID-19-related content. He also acknowledged that Meta shouldn't have demoted a New York Post story about President Biden's family before the 2020 election. The Hill reports: Zuckerberg said senior Biden administration officials "repeatedly pressured" Meta, the parent company of Facebook and Instagram, to "censor" content in 2021. "I believe the government pressure was wrong, and I regret that we were not more outspoken," he wrote to House Judiciary Chair Jim Jordan (R-Ohio). "Like I said to our teams at the time, I feel strongly that we should not compromise our content standards due to pressure from any Administration in either direction -- and we're ready to push back if something like this happens again," Zuckerberg added.

The Meta CEO also said the company "shouldn't have demoted" a New York Post story about corruption allegations involving President Biden's family ahead of the 2020 election while waiting for fact-checkers to review it. The social media company has since updated its policies and processes, including no longer demoting content in the U.S. while waiting for fact-checkers, he noted. Zuckerberg also said in Monday's letter that he does not plan to make contributions to local jurisdictions to support election infrastructure this cycle, like he did during the 2020 election.

The contributions, which were "designed to be non-partisan," were accused of being unfairly distributed between left-leaning and right-leaning areas and labeled "Zuckerbucks" by Republicans. "Still, despite the analyses I've seen showing otherwise, I know that some people believe this work benefited one party over the other," Zuckerberg said. "My goal is to be neutral and not play a role one way or another -- or to even appear to be playing a role." House Judiciary Republicans touted the letter as a "big win for free speech," writing on X: "Mark Zuckerberg just admitted three things: 1. Biden-Harris Admin 'pressured' Facebook to censor Americans. 2. Facebook censored Americans. 3. Facebook throttled the Hunter Biden laptop story."

"Mark Zuckerberg also tells the Judiciary Committee that he won't spend money this election cycle. That's right, no more Zuck-bucks. Huge win for election integrity," it added.

Samsung Electronics said it will provide Tizen OS updates for its newer TVs for at least seven years, starting with models released in March this year and some 2023 models. Business Korea reports: [Yoon Seok-woo, President of Samsung Electronics' Visual Display Business Division] emphasized that the seven-year free upgrade for Tizen applied to AI TVs would help Samsung widen the market share gap with Chinese competitors. Tizen, an in-house developed OS, has been applied to over 270 million Samsung smart TVs as of last year, making it the world's largest smart TV platform and a key player in leading the Internet of Things (IoT) era. "AI TV will act as the hub of the AI home, connecting other AI appliances like refrigerators and air conditioners," Yoon explained. "We will expand the AI home era by enabling users to monitor and control peripheral devices through the TV even when it is off or when the user is away." This connectivity is a key differentiator from Chinese competitors, according to Yoon.

In the first half of this year, Samsung Electronics maintained the top spot in the global TV market with a 28.8% market share by revenue. However, the combined market share of Chinese companies TCL and Hisense has reached 22.1%, indicating fierce competition.

Telegram founder and CEO Pavel Durov was arrested Saturday night by French authorities on allegations that his social media platform was being used for child pornography, drug trafficking and organized crime. The move sparked debate over free speech worldwide from prominent anti-censorship figures including Elon Musk, Robert F. Kennedy. Jr. and Edward Snowden. However, "the immediate freakout came from Russia," reports Politico. "That's because Telegram is widely used by the Russian military for battlefield communications thanks to problems with rolling out its own secure comms system. It's also the primary vehicle for pro-war military bloggers and media -- as well as millions of ordinary Russians." From the report: "They practically detained the head of communication of the Russian army," Russian military blogger channel Povernutie na Z Voine said in a Telegram statement. The blog site Dva Mayora said that Russian specialists are working on an alternative to Telegram, but that the Russian army's Main Communications Directorate has "not shown any real interest" in getting such a system to Russian troops. The site said Durov's arrest may actually speed up the development of an independent comms system. Alarmed Russian policymakers are calling for Durov's release.

"[Durov's] arrest may have political grounds and be a tool for gaining access to the personal information of Telegram users," the Deputy Speaker of the Russian Duma Vladislav Davankov said in a Telegram statement. "This cannot be allowed. If the French authorities refuse to release Pavel Durov from custody, I propose making every effort to move him to the UAE or the Russian Federation. With his consent, of course." Their worry is that Durov may hand over encryption keys to the French authorities, allowing access to the platform and any communications that users thought was encrypted.

French President Emmanuel Macron said Monday that the arrest of Durov was "in no way a political decision." The Russian embassy has demanded that it get access to Durov, but the Kremlin has so far not issued a statement on the arrest. "Before saying anything, we should wait for the situation to become clearer," said Kremlin spokesperson Dmitry Peskov. However, officials and law enforcement agencies were instructed to clear all their communication from Telegram, the pro-Kremlin channel Baza reported. "Everyone who is used to using the platform for sensitive conversations/conversations should delete those conversations right now and not do it again," Kremlin propagandist Margarita Simonyan said in a Telegram post. "Durov has been shut down to get the keys. And he's going to give them."

Microsoft has retracted or clarified its statement regarding the deprecation of Windows Control Panel, according to changes made to a support document. The original text, which stated that the Control Panel was "in the process of being deprecated in favor of the Settings app," has been revised. The new version now indicates that "many of the settings in Control Panel are in the process of being migrated to the Settings app." This modification came after widespread media coverage of the initial announcement. It remains unclear whether this change reflects a shift in Microsoft's plans or a correction of an erroneous statement.

An anonymous reader quotes a report from CBC.ca: Prime Minister Justin Trudeau announced Monday Canada will impose punitive tariffs on Chinese-made electric vehicles -- copying a similar initiative that the U.S. is already pursuing to stop a flood of what's been described as unfairly state-subsidized cars. Trudeau made the announcement at the federal cabinet retreat in Halifax where ministers are meeting to craft a strategy for the year ahead -- the last year before an expected federal election in October 2025. Amid industry pressure to copy the U.S. program, Trudeau said a 100 percent surtax will be levied on all Chinese-made EVs, effective Oct. 1. The tariff would effectively double the price of imported vehicles, as it is expected most of the tax would be passed on to consumers.

Ottawa is following through now, Trudeau said, to "level the playing field for Canadian workers" and allow Canada's nascent EV industry to compete at home, in North America and globally. The tariff will apply to electric and certain hybrid passenger automobiles, trucks, buses and delivery vans. Chinese brands like BYD are not a major player in Canada's EV market right now but imports from China have exploded in recent years as Tesla switched from U.S. factories for its Canadian sales to its manufacturing plant in Shanghai. The new tariff will apply to those Shanghai-made Teslas that are sold in Canada -- a development that is expected to force the U.S. automaker to supply the Canadian market with vehicles made at one if its other plants in the U.S. or Europe instead. "Unfortunately, Canada made a decision today that will result in fewer affordable electric vehicles for Canadians, less competition and more climate pollution," said Joanna Kyriazis, director of public affairs at Clean Energy Canada. "Not only could today's announcement have a chilling effect on future EV sales, it could drive up EV prices and slow adoption in the near-term as well," Kyriazis said.

Flavio Volpe, the president of the Automotive Parts Manufacturers' Association who lobbied Ottawa to follow through with matching the U.S. tariffs, responded: "Sure, what the Chinese are doing is selling us green products that help fulfill some of our EV mandates, but they do it in a regulatory environment where they forgo any stewardship of the environment," he said.

Deputy Prime Minister Chrystia Freeland added that the Chinese industry is "built on abysmal labour standards and it is built on abysmal environmental standards."

An anonymous reader quotes a report from the Financial Times: Ikea is taking on the likes of eBay, Craigslist, and Gumtree with a peer-to-peer marketplace for customers to sell secondhand furniture to each other. Ikea Preowned will be tested in Madrid and Oslo until the end of the year with the aim of rolling out the buying and selling platform globally, according to Jesper Brodin, chief executive of Ingka, the main operator of Ikea stores. [...] Ikea has had a small offering under which it buys used furniture from customers and resells it in store. But the new platform is more ambitious, aiming to tackle the secondhand market for customers selling directly to each other -- an area where Brodin estimates Ikea has a higher market share than in new furniture sales. Customers enter their product, their own pictures, and a selling price, while Ikea's own artificial intelligence-enabled database brings in its own promotional images and measurements. The buyer collects the furniture directly from the seller, who has the option of receiving money or a voucher from Ikea with a 15 percent bonus.

"Very often there is a monopoly or oligopoly on platforms that operate," said Brodin, talking about eBay or digital classified ad services such as Gumtree in the UK and Finn in Norway. Finn has 8,700 items from Ikea listed in Oslo alone. Early offerings on Ikea Preowned include large items such as sofas for up to $670 (600 euros) and wardrobes for $500 (450 euros) as well as smaller items such as a toilet roll holder for $4.50 (4 euros). Listings are free, but Brodin said Ikea could eventually charge "a symbolic fee, a humble fee." He added: "We're going to verify the full scope including the economics. If a lot of people use the offer to get a discount with Ikea -- it's a good way to reconnect with customers. I am very curious. I think it makes business sense." Ikea has previously tested selling its new furniture on third-party platforms such as Alibaba's Tmall in China, but the Preowned platform marks its first foray into secondhand marketplaces. It also dovetails with the retailer's wish to become "circular and climate positive" by 2030.

Pavel Durov, the Russian-born billionaire co-founder of the Telegram messaging app, was arrested in France in connection with an investigation into criminal activity on the platform and a lack of cooperation with law enforcement, prosecutors announced on Monday. From a report: Durov, who has French citizenship, was detained at Le Bourget airport, just outside Paris, on Saturday evening after arriving from Azerbaijan on his private jet. His surprise arrest has sparked debate over free speech worldwide and led to an outcry in Moscow. The Paris prosecutor Laure Beccuau said the investigation concerned crimes related to illicit transactions, child sexual abuse, fraud and the refusal to communicate information to authorities.

Earlier in the day the French president, Emmanuel Macron, gave the first confirmation that Durov had been arrested as part of a judicial inquiry in relation to Telegram. "In a state governed by the rule of law, freedoms are upheld within a legal framework, both on social media and in real life, to protect citizens and respect their fundamental rights," Macron wrote on X, adding that the arrest was "in no way a political decision." "It is up to the judiciary, in full independence, to enforce the law," he said. A senior official at Ofmin, a French agency set up last year to prevent violence against children, said Durov's arrest was linked to Telegram's failure to properly fight crime on the app, including the spread of child sexual abuse material.

Car buyers are increasingly skeptical of advanced automotive technologies, a new JD Power survey reveals. The study found that while drivers appreciate practical innovations like blind spot monitoring, they see little value in features such as automatic parking systems and passenger-side infotainment screens. The survey measured user experiences with new vehicle technologies. Results show that systems partially automating driving tasks had low perceived usefulness, aligning with recent Insurance Institute for Highway Safety data indicating no safety improvements from such features. The survey identified AI-based smart climate control as popular among users. However, facial recognition, fingerprint scanners, and gesture controls were largely viewed negatively.

Google may be the most successful company in the world. But a Washington Post reporter argues that Google "makes you largely responsible for dodging the criminals who are hurting legitimate businesses and swindling people." On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the "People also ask" section high up in Google. A group of people experienced in Google's intricacies also said this week that it took about 22 minutes to fool Google into highlighting a bogus business phone number in a prominent spot in search results...

If you look at the two impostor phone numbers in Google for Delta and Coinbase, there are red flags. There are odd fonts and a website below the bogus numbers that wasn't for either company. (I notified Google about the apparent scams on Monday and I still saw them 24 hours later.) The correct customer help numbers did appear at the very top, and Google says businesses have clear instructions to make their customer service information visible to people searching Google.
The larger issue is "a persistent pattern of bad guys finding ways to trick Google into showing scammers' numbers for airlines, hotels, local repair companies, banks or other businesses." The toll can be devastating when people are duped by these bogus business numbers. Fortune recently reported on a man who called what a Google listing said was Coinbase customer support, and instead it was an impostor who Fortune said tricked the man and stole $100,000...

Most of the time, you will find correct customer service numbers by Googling. But the company doesn't say how often people are tricked out of time and money by bogus listings — nor why Google can't stop the scams from recurring.
The article makes two points.

• Google says when they identify listings violating their rules, they move quickly against them.

• "Impostor numbers pop up so persistently that I am once again begging you to be wary of Google or Google Maps listings for business phone numbers... You still might see bogus phone numbers in some spots in Google. And if you're stressed trying to find help with a flight or a financial problem, you might overlook warning signs. Scams work because humans make errors in judgment, especially when we're confused or panicky. And business impostors aren't always obvious."