Oracle Sues SAP for Spidering Their Support Site 148
TodoInSATX writes "Oracle has filed a lawsuit against SAP. Among the claims made against SAP are violations of the Federal Computer Fraud and Abuse Act and California Computer Data Access and Fraud Act, Unfair Competition, Intentional and Negligent Interference with Prospective Economic Advantage and Civil Conspiracy. From the actual complaint:
'SAP has stolen thousands of proprietary, copyrighted software products and other confidential materials that Oracle developed to service its own support customers. SAP gained repeated and unauthorized
access, in many cases by use of pretextual customer log-in credentials, to Oracle's proprietary, password-protected customer support website.'"
Using customer logins? (Score:5, Insightful)
Re:Using customer logins? (Score:5, Informative)
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https://addons.mozilla.org/en-US/firefox/addon/59/ [mozilla.org]
Encyclopedia Britannica is one of those sites that will (or at least used to) let you look at member-only info if you set your agent to googlebot.
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What (Score:2)
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Re:What (Score:5, Funny)
Site
Attacked &
Pwned.
Re:What (Score:5, Informative)
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Re:What (Score:5, Interesting)
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Re:What (Score:4, Insightful)
Yes, but its hard to install their software on a PC in your parents' basement. Therefore, from the point of view of Slashdot, SAP does not exist.
Re:What (Score:4, Informative)
Re:What (Score:5, Interesting)
When you finally get it, the UI is an excercise in how many good UI design principles can we possibly break on one screen. Response to comments on the UI ? - "Vee are the third largest softvare company in zee vorld" (or in other words, they're so successful they must be right).
Be thankful you've never had to use it.
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When you finally get it, the UI is an excercise in how many good UI design principles can we possibly break on one screen. Response to comments on the UI ? - "Vee are the third largest softvare company in zee vorld" (or in other words, they're so successful they must be right).
For a moment I thought you were talking about Oracle Applications. But you couldn't be, because then you would have mentioned how not only is it totally unusable, but it also crashes all the time. Gotta love ERP ...
Rich.
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Re:What (Score:5, Informative)
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Count yourself luck you have never heard of any of them. They are all a nightmare to support from a technical standpoint.
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Tell me, oh, all knowing moderators, how exactly this is offtopic?
The poster has asked what the acronym SAP means, which is not explained in the summary. Granted the poster could simply have googled it and obtained this:
http://www.sap.com/company/index.epx
So how is this question offtopic
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assumption is the f*ckup of mother nature ... (Score:3, Insightful)
You assume to know; although; I've got 2 IT people here with me; already for over 10 years active in the field and they've asked ME what SAP was; so don't assume others presume the same ; because such expectations only fail if you find out those assumptions (and presumptions) are flawed...
If you want to assume something; assume something people DO know for sure; but don't "assume" everyone is a walking dictionary/thesaurus/abbrevations guide; don't assume your standards upon another; it'
Re:assumption - solution in tags ?? (Score:2)
Maybe this should be something to take account of in tags ? The name of the company/individual/website in a tag ?
This way your opinion would be auto policed and people would not need to ask "silly questions"
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The poster has asked what the acronym SAP means, which is not explained in the summary. Granted the poster could simply have googled it and obtained this:
http://www.sap.com/company/index.epx
Nitpick: It actually was "Systemanalyse und Programmentwicklung" originally, but German confused Americans, so they changed it to something that would work in both languages. And now, like so many acronyms, it simply stopped being one.
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At least I wouldn't go around telling people I like my sap.
What's the bet... (Score:1)
WTFIWATGDA??? (Score:2)
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Thousands? (Score:2)
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These entities bounce thousands and thousands of transactions daily - most of which occurs concurrently - and have hundreds of users behind the controls
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But Oracle is "Unbreakable" (Score:5, Funny)
Re:But Oracle is "Unbreakable" (Score:4, Informative)
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A copy of the article (Score:5, Funny)
Oracle Sues SAP
On March 22, 2007, Oracle filed a lawsuit in U.S. Federal District Court in the Northern District of California against SAP. Among the claims made against SAP are violations of the Federal Computer Fraud and Abuse Act and California Computer Data Access and Fraud Act, Unfair Competition, Intentional and Negligent Interference with Prospective Economic Advantage and Civil Conspiracy.
Yeah, that's the entire thing (except for the 44 page PDF of the actual suit). Glad I could make sure that everyone got that clear and concise summarization, and can now fairly and properly comment on it.
Cheers!
You're Missing Out (Score:5, Informative)
Re:You're Missing Out (Score:4, Interesting)
"SAP employees using the log-in credentials of Oracle customers with expired or soon-to-expire support rights had, in a matter of a few days or less, accessed and copied thousands of individual Software and Support Materials. For a significant number of these mass downloads, the users lacked any contractual right even to access, let alone copy, the Software and Support Materials."
While that doesn't excuse SAP, you have to wonder at the kind of security Oracle has got on their support site. I mean, they don't revoke access to expired accounts & they give accounts more access than was paid for.
Seems pretty shoddy to me.
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also, from the SAME SAP IP, they logged in as several different former, or soon to be former customers of Oracle and provided fake information (fake names, emails and phone numbers) and then proceeded to downloaded entire libraries of documentation and other softwares.
the summary doesn't really make the slashdot crowd quite aware of the wrongs that SAP committed. To me, it seems that they gave competitive upgrades to Oracle customers, requiring their Oracle login credentials
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If SAP can offer as much support as possible to people on their current Oracle software, that's less worry to the customer. They don't have to pay for SAP software/support and Oracle support during the transition phase, so that's just another thing helping them lure Oracle's customer base away.
Why would you think that? (Score:2)
capitalization overload (Score:5, Funny)
Re:capitalization overload (Score:5, Funny)
Could someone translate that to English, please? I can't read German.
You should have seen the original:
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Re:capitalization overload (Score:5, Funny)
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How to exclude Search Engine Spiders (Score:1, Offtopic)
Appears it wouldn't have made too much of a difference here, but perhaps something useful to know.
The actual suit.. (Score:5, Interesting)
These "customer users" supplied user information (such as user name, email address, and phone number) that did
not match the customer at all. In some cases, this user information did not match anything: it was fake. For example, some users logged in with the user names of "xx" "ss" "User" and "NULL." Others used phony email addresses like "test@testyomama.com" and fake phone numbers such as "7777777777" and "123 456 7897."
Now, they do state that the IP doing the downloading was an SAP branch office in Texas... but still, if your supposedly secure support site accepts "xx" and "ss" and "User" as valid logins to access support documents and what appears to be actual product downloads... well, what the hell?
I think I just became a little less likely to buy either SAP or Oracle software, if this is their idea of ethics and security, respectively.
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No, they don't.
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*All* big companies and political campaigns beyond water commissioner appointments do exactly this kind of opposition research.
What's illegal about me giving a gmail address while I work for an Oracle competitor and buy some oracle products/services for research?
SAP vs. some tiny subsidiary of SAP (Score:1)
It doesn't take very much to own a company, any company, except for the right amount of money... Thats all. SAP TN is a wholly owned subsidiary of SAP, so SAP is responsible. That sucks. My company just bot some tiny 10 person shop and they are a bunch of idiots, ignorant of the very technology they claim to be capable of developing... Dealing with them is like execut
Re:The actual suit.. (Score:4, Insightful)
Please let me know what your algorithm is for a valid user name. As far as I know, they are free text (which seems perfectly valid.) As for the other information, it would pass your typical regex for validation. If oracle gets a phone number, should they call it to validate that the person has the same information as the login gave. Do you run a website that does something similar, and has the same number of hits the Oracle website does?
I appreciate a holy-than-thou attitude, but please tell me what site YOU are in charge of the security for (and if I can then pass in crap like the above, then you're in for a nice big plate of humble pie, slashdot style.) Alternatively, you're talking out your ass.
Re:The actual suit.. (Score:4, Insightful)
I don't know what you do where you work, but here's the algorithm we use:
Any site that doesn't do a manual validity check should be considered to contain public content.
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Yeah, but then the associated breach of contract provides solid ground for a lawsuit.
You'd have thought of that if you weren't so eager to call me names.
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Please let me know what your algorithm is for a valid user name. As far as I know, they are free text (which seems perfectly valid.) As for the other information, it would pass your typical regex for validation. If oracle gets a phone number, should they call it to validate that the person has the same information as the login gave. Do you run a website that does something similar, and has the same number of hits the Oracle website does?
I appreciate a holy-than-thou attitude, but please tell me what site YOU are in charge of the security for (and if I can then pass in crap like the above, then you're in for a nice big plate of humble pie, slashdot style.) Alternatively, you're talking out your ass.
I have this funny thing, when I issue a username, I actually make sure it is valid and usable. Similarly, when a website of mine asks for a username, it tends to check and see if that username is actually valid before allowing the user to proceed. The way these logins are presented in the suit, it certainly seems like SAP just made up some random usernames, and Oracle just let them in.
Also, I like to do other, holier-than-thou things, like requiring passwords, and expiring users passwords when their contra
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The complaint seems to be rather convincing (Score:5, Informative)
One has to wonder if there was a discount if you passed along your Oracle support credentials. That would be an interesting marketing strategy.
One problem is that these customers downloaded files which weren't supposed to be made available to them under the terms of their support contracts. Why were their accounts able to get to these files then? I'm not sure that Oracle would want to admit they can't control the security of their own website, even if it boosts the credibility of the rest of their complaint.
Skip the press release and go right to the Complaint [oracle.com]. (IT IS A PDF!! You've been warned.)
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Than again, suppose you're a Oracle customer who's to switch over to SAP. You won't do that on a friday's night within 2 hours. You're more likely to contact SAP and set up a migration project. SAP might ask you for documentation of your current software/environment and tools that might help with the migrati
Personnally... (Score:3, Interesting)
Oh, and I think what they were referring to with the phrase "Thousands of proprietary software products" was all the patches for their DBMS.
Re:Personnally... (Score:4, Insightful)
http://otn.oracle.com/ [oracle.com] hosts the entire documentation library of every oracle product.
There's also http://forums.oracle.com/ [oracle.com]
All it takes is just a little looking around and you can find help...no need to blame Oracle for keeping everything under lock and key...because they certainly don't.
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OTOH, I was able to view stuff in the forums mentioned and they actually seemed helpful. So that is an improvement over what I saw a couple years ago.
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Metalink (Oracle Support site) on the otherhand, is not freely accessible and in my opinion should be.
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Seriously though, some of the patches on Metalink are critical to developers. No, we don't have an Oracle support contract, but Oracle wouldn't get very far without developers. Patches for the free downloads should be available, even if you have to re
Oracle and SAP are competing h4><0r teams (Score:2)
Several other hosted web sites...were located with a script designed to "spider" some IP address ranges for hosted servers that are commonly...used for this purpose. Since it is almost always hosted on the main page, only that page was searched. ...there are two other variants of the client-side executable.
This file listing shows several directories and archive files. One of these files contains the server-side code used to collect the data. The other file contains server-side code for an administrator interface and a "customer" interface for data mining.
They are CGI applications written entirely in perl...There are perl modules, written as plug-ins for the server-side framework, for parsing out and storing the information collected by each of these and code for sending options data. There is code for loading the flat files produced by the collection code into MySQL...The front-end code provides a nice login page, generates views into indexed data, and provides account management.
This interface is designed so that an administrator adds customer accounts to the database. Customers can also log in and get results from queries based on certain fields (URL, form parameters, and so on). Each of these customer-generated queries has an associated price.
There are also other files that set default parameters, a default MySQL username and password for example. None of these default values worked on this server.
The stolen data is held in directories whose names can be guessed. Using the base directory from the perl code (translated according to the web server's DocumentRoot), combine these with version_id and user_id (generated ID for each infection) for subdirectories, and one can brute force directory names....one can script the wget utility and fetch of all the data residing on the server. There is no need to query the MySQL database.
the results added up to more than $2 million.
And that, your honor, is exactly how SAP went about stealing Oracle's trojan, errr, proprietary customer management code.
From the summary:
in many cases by use of pretextual customer log-in credentials, to Oracle's proprietary, password-protected customer support website.'"
Did the customer support website look like [secureworks.com] this [76service.com], or this [undernet.org]?
Thats nasty - i hope oracle loses (Score:2)
We have several login accounts with several oil companies to place orders for fuel cards and collect transactions via a number of (very convoluted) websites, on behalf of fleets in the thousands.
Like any sensible organisation, we sit around having coffee and cakes and BBQ's all day, whilst cron jobs kick off CURL scripts to do all the hard work and earn all the money.
By Oracle's definition, we may be treading some fine line of DMCA violation. Fuck, I hope not - I love my friday arvo B
Does anybody here (Score:2, Insightful)
Yeah it's OT but I'm curious. If Oracle DID somehow manage to snap it up, would/could they make it any better?
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I can't understand why management puts up with roadblocks like a horrible interface, which makes things more time consuming to do, after all of our complaining.
And, Oracle drivers corrupted one of our queries to a 9i DB so badly that our app could not function, and eventually SQL Server ran out
See the good in all this (Score:1)
It's bad enough having two support multiple operating systems, supporting multiple "business intelligence" suites is about as fun as trying to shove a grizzly bear up your own ass. These projects are so "large" they seem to be written by a thousand different cod
Oracle is the Next SCO (Score:2, Interesting)
Re:Oracle is the Next SCO (Score:4, Informative)
Oracle has a lot of technology revolving around Java. For example, the ORM you are talking about is TOPLINK (which they bought a while back). Several of their engineers worked on the JPA (Java Persistence API) JSR, along with some of the hibernate guys. The result, we now have JPA (which Toplink and Hibernate support) instead of the POS EJB2 specs. Oracle is open sourcing Toplink and you can use as your JPA provider if you wish (along with Hibernate, or OpenJPA from Apache). I personally would use either TopLink or Hibernate for JPA as both those products are well supported and are stable (they've been around for a while). In regards to the J2EE server, Oracle does have a J2EE container (which also includes a servlet engine), it's called OC4J (Oracle Container for J2EE). They've had that for a *REALLY* long time, it used to be called Orion (which is as old as the Jboss J2EE server).
Java is doing well in enterprise development. The big boys are all gearing their future towards it. Look at Oracle's Fusion which leverages their J2EE stack, SAP is also doing the Java/J2EE thing with their Netweaver platform. And let's not forget IBM's WebShere Java Portfolio. Then there's the other lesser 3-lettered company's like SUN, BEA and etc..
Who would *steal* Oracle support? (Score:5, Insightful)
Don't get me wrong, there are projects where I'd still use Oracle even so, but if I need Oracle support documents I'm probably going to Google and ignoring any of the responses that go to oracle.com. Generally, some random yahoo on the internet has done a better job of explaining Oracle's products/bugs/problems.
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Judging from the first few pages of the complaint (the PDF linked in TFA), the "theft" included software patches and updates, not just documentation.
That said, I can't say that Oracle's documentation is that bad. It's usually pretty useful, once you invest the hours it ta
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Hard to Believe (Score:2)
I don't understand (Score:2)
Why Would They Do This? (Score:2)
Could this lawsuit be nothing more than Larry being Larry?
There's an interesting quote from The Globe And Mail article on this: [theglobeandmail.com]
"This isn't really about protecting intellectual property," said Forrester Research analyst Ray Wang. "This is all about the art of war."
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Could this lawsuit be nothing more than Larry being Larry?"
Because it wasn't just SAP AG (the packaged apps side of the house), but rather the TomorrowNow division of SAP, who *sells* 3rd party support for Oracle applications (JDE, PSoft, and Siebel). That why the support doc's, patches, and other info form
You know what Oracle stands for right???? (Score:2)
Raging
Asshole
Called
Larry
Ellison
If any of you have ever had to deal with him or his company, you would know where I am comming from.