RIP, SunSolve

Kymermosst writes "Today marks the last day that SunSolve will be available. Oracle sent the final pre-deployment details today for the retirement of SunSolve and the transition to its replacement, My Oracle Support Release 5.2, which begins tomorrow. People who work with Sun's hardware and software have long used SunSolve as a central location for specifications, patches, and documentation."

Re:Memo to employees.

[Anonymous Coward]

I don't know; Oracle rebranded and unbundled a particular product that was a free part of the base OS until recently, and just quoted a (large) company already locked in to using it a million dollars (minus epsilon) for the licensing and support for 3 years.

Multiply by (probably several thousand enterprise users of that software suite)...

It may not be Larry posting here *cough* but a lot of customers feel like turnips right now.

my orcale suppor sucks

[h4rr4r]

My Oracle support sucks, the damn thing is flash, you can't reply via email only by logging back in and trying to use it. It fails quite often and loses anything you typed in. Plus they do anything to avoid calling you.

It is the worst support portal I have ever seen.

Re:my orcale suppor sucks

[Pf0tzenpfritz]

Yes... But it's "industry leading" all over now!

Oracle is pure evil.

[ZorinLynx]

Oracle loves to destroy a good thing, don't they?

Back in the old days you could simply FTP anonymously to sunsolve.sun.com to download Solaris patches. It worked great; you could do it from the command line, no need for a browser or logins or anything like that.

Heck, I remember setting up Enterprise 250s using serial consoles, and FTPing to sunsolve to download the patch clusters, then installing them.

Nowadays not only do you need a web browser and an account, but you can't get patches at all without an expensive support contract. And on top of that, when we got our support contract they screwed things up and didn't even give us the proper permissions to get our patches. It took a *MONTH* of wrangling to get them to fix their festering pile of shit.

I miss you, Sun Microsystems. Oracle is the devil. We won't be buying any more Sun/Oracle hardware from this point forth, that's for sure.

Re:so what? : Get your patches now!!!

[Fallen Kell]

Seriously, go download all the patches you can, because knowing Oracle, you won't be able to afterward. I'm personally grabbing the last releases of Solaris 10 (Sparc and X86), as well as the latest recommended patch sets, the last OpenBoot Prom for my Sparc system, and the latest Sun/Oracle Compilers and their associated patches. With all the changes Oracle has been making putting all this further and further behind paywalls tied to their support contracts (without which according to some interpretations, you can't even upgrade the OS release revision past what came with your system anymore, unlike Sun's attitude where if you bought a sparc box, you can run any version as long as the architecture is still on the supported list).

The Oracle Store sucks too...

[DorkFest]

I ordered a couple of spare drive modules for some Sun X4540's I manage. I used the online store at Oracle.com It took a month to get the parts for one, and two, when I tried to get updates on the order, they never could connect me to the right people. I always ended up getting connected to some place in India who told me they were the wrong people to talk to. They gave me the "correct" number, which connected me back to the people who connected me to India in the first place, who connected me to India again. You see the vicious cycle. I ended up emailing [e-mail] and someone finally figured out WTF was going on. Oracle, eat a plate of dick. You suck.