New submitter gameweld writes "Software companies, such as Microsoft, create documentation for millions of topics concerning its APIs, services, and software platforms. Creating this documentation comes at a considerable cost and effort. And after all this effort, much documentation is rarely consulted (citation) and lacking enough examples (citation). A new study suggests that developers are increasingly consulting Stack Overflow and crowd-sourced sites over official documentation, using it as much as 50% of time. How should official documentation be better redesigned? What are the implications of software created from unruly mashups?"
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