Immigration Reform May Spur Software Robotics

dcblogs writes "The Senate's immigration bill may force the large offshore outsourcing firms to reduce their use of H-1B visa-holding staff, forcing them to hire more local workers and raising their costs. But one large Indian firm, Infosys, will try to offset cost increases with software robotics. Infosys recently announced a partnership with IPsoft, a New York-based provider of autonomic IT services. With IPsoft's tools, work that is now done by human beings, mostly Level 1 support, could be done by a software machine. Infosys says that IPsoft tools can 'reduce human intervention.' More colorfully, Chandrashekar Kakal, global head of Infosys's business IT services, told the Times of India, that 'what robotics did for the auto assembly line, we are now doing for the IT engineering line.' James Slaby, a research director of HFS Research who has been following the use of autonomics closely, wrote in a recent report that the IPsoft partnership may help Infosys 'reap fatter margins by augmenting and replacing expensive, human IT support engineers with cheaper, more accurate, efficient automated processes,' and by improving service delivery."

Re:Wipro and Infosys two companies that should die

[stenvar]

Do you by T-shirts? Jeans? Cars? DVD players? Computers? They're all made overseas by companies that do it more cheaply than we do. If that didn't happen, they'd be much more expensive. So why does this become a problem all of a sudden if it's software development?

Re:Bound to work...

[Gr8Apes]

It has nothing to do with racism, as you imply. The stereotypical out-sourced help desk is staffed by people unknowledgeable on the topic and reading from a printed script. Asking anything off-script will derail the staffer, and a robotic script would be no worse. The script would be better in that it can't get flustered, and cannot go off script, at least that's the supposition. I'm sure "Indian" was used since the companies referenced in TFA are... Indian.