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Word 2007 Flaws Are Features, Not Bugs

Posted by Zonk on Fri Apr 13, 2007 02:43 PM
from the i-thought-that-was-just-a-programmer-joke dept.
PetManimal writes "Mati Aharoni's discovery of three flaws in Word using a fuzzer (screenshots) has been discounted by Microsoft, which claims that the crashes and malformed Word documents are a feature of Word, not a bug. Microsoft's Security Response Center is also refusing to classify the flaws as security problems. According to Microsoft developer David LeBlanc, crashes aren't necessarily DoS situations: 'You may rightfully say that crashing is always bad, and having a server-class app background, I agree. Crashing means you made a mistake, bad programmer, no biscuit. However, crashing may be the lesser of the evils in many places. In the event that our apps crash, we have recovery mechanisms, ways to report the crash so we know what function had the problem, and so on. I really take issue with those who would characterize a client-side crash as a denial of service.' Computerworld's Frank Hayes responds to LeBlanc and questions Microsoft's logic.'"
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  • by Anonymous Coward on Friday April 13 2007, @02:46PM (#18722311)

    Word 2007 Flaws Are Features, Not Bugs
    That's right and the price you pay for it is an investment, not a complete waste of resources.

    What's the matter? Did the Slashdot editors lose their English-to-Microsoft dictionary again?
  • I Wish (Score:5, Funny)

    by Mockylock (1087585) on Friday April 13 2007, @02:50PM (#18722405) Homepage
    I wish I could just pass out when my wife asks me some stupid question that I don't want to answer. Better yet, when I'm asked to fix a bug at work, it would be nice to just roll over and hit the snooze. Let's apply this everywhere.
    • by PCM2 (4486) on Friday April 13 2007, @03:40PM (#18723239) Homepage

      The old Apple ][ Reference Manual included a few pages of technical terms, with definitions. Buried among entries like track, sector, stack, and interrupt was this gem:

      feature n. A bug, as described by the marketing department.

      • by dgatwood (11270) on Friday April 13 2007, @04:24PM (#18723935) Journal

        My sad realization about that definition is that I just looked it up to see if you were serious. You were. Perhaps an even sadder realization is that I was able to reach up to the shelf above my desk and instantly grab a copy of the Apple ][ Reference Manual---right between The TeXbook and an Imagewriter II owner's manual that I used to use as an ASCII table reference before the rise of Google or asciitable.com.

        Sigh. I am, indeed, a geek. I suppose there's no escaping it.

  • Let me see... (Score:4, Insightful)

    ...if I understand this correctly. Basically, a security researcher believes he's found a buffer overflow. However, he has not yet found a way to exploit that overflow because Word keeps crashing. Microsoft says that the crash is preventing any security hazard, and therefore there is none. Correct?

    I hate to say it, but I'm going to have to come down on Microsoft's side on this one. If it's a non-exploitable crash, then it's a simple bug in handling corrupt documents and nothing more. The researcher can ring everyone again once an exploit has been found.

    As for the DoS potential... seriously, why is everything a "Denial of Service" with these guys? It's a bad document. Word crashes. Life goes on. It's not like your computer is going to become unusable because Word crashed. You get minorly inconvenienced by the jerk who sent you the document, you figure out that the doc is bad, then you move on.
    • Re:Let me see... (Score:5, Insightful)

      by belmolis (702863) <billposer AT alum DOT mit DOT edu> on Friday April 13 2007, @02:56PM (#18722535) Homepage

      If the facts are as you've described, I agree that there isn't a security issue here. There is, however, still a bug. Anytime a program crashes for reasons other than hardware failure, there is a bug. If it takes really unusual input to do it and there are no security consequences, it may be a minor bug, but it is still a bug.

    • Re:Let me see... (Score:5, Insightful)

      by Deadbolt (102078) on Friday April 13 2007, @02:57PM (#18722557)
      I hope you're not serious; if you are, I'm never letting you near any code I'm responsible for.

      By definition, the app crashing is a denial of service. It's no different than sending a Christmas tree packet to an ancient unpatched router: it goes boom, shuts down the network, no network service. Word crashes: boom, document maybe lost, no use of Word.

      A program must be able to recognize invalid input and take appropriate action. Allowing (or forcing) a crash is NOT acceptable.
        • Re:Let me see... (Score:5, Interesting)

          by misleb (129952) on Friday April 13 2007, @04:20PM (#18723879)
          The point is that a malformed documented shouldn't throw a word processor into an unrecoverable state. That is a bug. I don't know whether or not it is a denial of service attack. That is debatable, but not properly handling an exception in a document is definitely a bug. A word processor can simply tell the user, "hey, this document is fucked, I can't open it." If it just crashes, the user could possibly lose data in other open documents. And that is a Bad Thing(tm).

          -matthew
    • Re:Let me see... (Score:5, Interesting)

      by Ckwop (707653) * <Simon.Johnson@gmail.com> on Friday April 13 2007, @03:01PM (#18722633) Homepage

      owever, he has not yet found a way to exploit that overflow because Word keeps crashing. Microsoft says that the crash is preventing any security hazard, and therefore there is none.

      The Open BSD guys have a philosophy: "The only difference between a bug and a vulnerability is the intelligence of the attacker."

      I wish more programmers held this view! A bug is an undefined state of the program. It's quite clear that this is a dangerous position for your program to be in. Bug really are baby vulnerabilities. It's best to remove them as soon as you find them.

      Simon

    • Re:Let me see... (Score:5, Interesting)

      by kebes (861706) on Friday April 13 2007, @03:03PM (#18722689) Journal
      I totally agree that calling this a security flaw or DoS is silly. Until it is actually used to exploit the program, it's not a confirmed security flaw.

      However using bad documents to crash Word is still a flaw in Word, in my opinion. The application should just say "Can't open bad/corrupted document" and let the user keep working. In the blog he says:

      The theory is that it is better to crash (at least with client apps) than it is to be running the bad guy's shell code.
      I understand the rationale, but I would argue it's rather sloppy programming that uses a crash as a means to prevent such bad things from happening. Exceptions can be thrown, but they should be caught and used to halt the "bad actions", and revert back to a normal program state.

      Obviously it is better to crash than to execute arbitrary enemy code. However it's better still to just refuse to execute arbitrary code, but otherwise keep running. The problem with using crashing as a security system is that then the "bad guys" will try to crash your application on purpose (calling it a DoS is a stretch, mind you), which opens up new security problems. (A crashing app may expose other security vulnerabilities, disclose otherwise protected information, destabilize other apps/the OS, etc.)
    • by PCM2 (4486) on Friday April 13 2007, @03:26PM (#18723029) Homepage

      ...if I understand this correctly. Basically, a security researcher believes he's found a buffer overflow. However, he has not yet found a way to exploit that overflow because Word keeps crashing.

      Actually, according to the Computerworld article, two of the bugs discovered will peg the processor at 100 percent, forcing a cold reboot that potentially will do a lot more damage than just corrupting your Word documents. Whatever your philosophy otherwise, that really is a denial of service.

      • Re:Let me see... (Score:5, Informative)

        by drinkypoo (153816) <martin.espinoza@gmail.com> on Friday April 13 2007, @02:59PM (#18722591) Homepage Journal

        Exactly. It's expected than any app will crash if you feed it malicious junk.

        Sorry, I don't buy it. The only way that is a valid expectation is if you explicitly tell it to crash when it gets malformed data, which is offensive and stupid. The proper thing to do is to tell it to alert the user if there is malformed data, and then clean up and get ready to parse another document.

        Crashing is definitely a sign that something bad is happening. Traditionally, when an app crashes because of an invalid document, it's writing to some memory it shouldn't be. This is a sign of lazy or stupid programmers not doing proper checking of the input.

  • Better recovery... (Score:4, Insightful)

    by kebes (861706) on Friday April 13 2007, @02:52PM (#18722457) Journal

    However, crashing may be the lesser of the evils in many places. In the event that our apps crash, we have recovery mechanisms, ways to report the crash so we know what function had the problem, and so on.
    Okay, handling crashing properly (saving some data, logging errors, etc.) is of course nice. However even the most graceful crash is, as far as "recovery mechanisms" go, pretty bad. A proper recovery mechanism would be rather less disruptive to the user... for instance a prompt that warns the user that something bad happened and the document is being rolled back to before the last action occured. Similarly logging of errors can be done properly without crashing the entire application. A log-file is generated, and the user keeps working even though the last action didn't work, hopefully with some feedback indicating why the last action didn't work.

    I am fully aware that writing bug-free software is impossible. Ultimately, it is unavoidable that crashes will occur. When they do occur, they should be handled as gracefully as possible. However one should not defend one's code (and coding flaws) by saying that "sure it crashes--but the crashes are part of our carefully engineered recovery mechanism!" That's a lame excuse, because if you're aware of a consistent crash condition, you should be able to code so that instead of crashing, the program does something more friendly.
  • by Red Flayer (890720) on Friday April 13 2007, @02:53PM (#18722473) Journal
    Say you have a known vulnerability in your code, which fixing would require rebuilding your app from scratch (or damn near close enough to make it too expensive to fix). Also say that you have the capability to detect an attempt to take advantage of the flaw before any damage is done, and that shutting down the app will prevent further damage.

    Wouldn't it be a good idea to shut down the app to prevent your whole network getting hosed? And doesn't the pain-in-the-assitude for the user maybe prevent them from opening shady docs the next time around?

    Admittedly, it would be best if the flaw never existed in the first place. But if fixing the flaw outright is out of the question, why isn't this a good solution?
  • But seriously.... (Score:4, Insightful)

    by beef623 (998368) * on Friday April 13 2007, @02:53PM (#18722481)

    I can see Mr. LeBlanc's point, that it's better to crash than open up your system, but it seems like they are taking this awfully lightheartedly. They're still bugs and they still need fixed. I think they are confusing debug features with release features.

  • explosive code? (Score:5, Insightful)

    by Ajehals (947354) <andyhalsall@@@ictsc...com> on Friday April 13 2007, @03:05PM (#18722711) Homepage Journal

    From the linked blog...

    1) Your code blew up, and you're about to get 0wn3d. Yup, it's exploitable, and the customers are not going to be happy.
    2) Your code blew up, and maybe it is exploitable, maybe not.
    3) Your code blew up, and you meant it to blow up, and it's clearly not exploitable.

    Since you are not coding specifically for your application to crash (Or I hope not) surely there can be no 3. 2 is as good as it gets, you have done everything you can to prevent your code "blowing up" you have tried to handle anything that can be thrown at it gracefully, and you have done everything to ensure that when if and when things do go wrong they can do no damage, that's 2, not 3. If you cannot foresee and prevent every possible thing that could cause your application to crash (which you can't), then how can you foresee every possible way in which that unforeseeable crash could be exploited. All you can ever do is your best.

    Next up, from the article:

    Two of the three bugs result in a denial-of-service-like situation, with the PC's processor maxed out at 100%, making the machine unusable until it's rebooted. The third, Aharoni suggested, could be used to introduce remote attack code after an exploit causes an overflow of "wwlib.dll," a crucial Word library. But "code execution is not trivial," he added.

    If described correctly then these bugs all pose a risk. sure the first two are minor risks, the later is major, but all three are bugs that should be listed as security vulnerabilities. I would suggest that the reason that they are currently not being seen as such by Microsoft, is simply that no one can be sure if the conditions required to trigger them could be utilised by anyone wishing to take advantage of them, and thus they are theoretically less threatening than many of the other issues that have plagued Microsoft Applications in the past.

    In the end however we should be simply sating that a problem exists, it may be a security risk, and until it is fixed, we will treat it as such. Anything else (rightly or wrongly) simply smells like someone is covering up issues, and lets be frank, Microsoft doesn't have enough good will for that to be acceptable.

    • by Skadet (528657) on Friday April 13 2007, @02:58PM (#18722583) Homepage

      Why spend on testing, when you got paying consumers to do the bug reports for you?
      Because anything more complex than calc.exe is going to have weird bugs that can't discovered within a realistic timeframe to keep release dates. And if I'm not mistaken, open-source software does the same thing. BugZilla anyone? If it weren't for user feedback, a great majority of bugs wouldn't get fixed.
    • by idontgno (624372) on Friday April 13 2007, @03:19PM (#18722931) Journal

      If Word went ahead and executed arbitrary code, that's one thing. But as it stands, it just crashes out.

      You do understand that in many cases, a "crash" is when the software attempted to execute random garbage; and that if you tailored the garbage, you would have an arbitrary code execution vulnerability?

      A crash, frankly, is very often an incompletely exploited code execution vulnerability. That may not be so, here; but if the crash is caused by stack or heap corruption, there's a distinct chance the triggering dataset could be made into a shellcode exploit or the like.

      • by qualidafial (967876) on Friday April 13 2007, @04:12PM (#18723739) Homepage
        During the last EclipseCon, Hugh Thompson (of in-flight Tetris crashing [csoonline.com] fame) showed us a hack in notepad discovered using fuzz testing. Open up a fresh notepad and type in the words, "this app can break" (without the quotes). Then save the document to file, close notepad, and double-click the file you just saved to bring it back up in notepad. Everything will appear as squares. Not a major exploit, and definitely not a DoS, but kind of interesting.

        Apparently that specific line of text exploits the way that notepad determines whether the file is encoded in ASCII or Unicode.