An anonymous reader writes: Programmers, raise your hand if you've been on a project where bugs keep piling up, management doesn't dedicate time to fix them, and the whole thing eventually bogs down. Gregory Brown summarizes that situation in one simple little graph from an issue tracker, and discusses why so many companies have problems with it. "This figure tells a story that is no way surprising to anyone who has worked on software projects before: demand for fixes and features is rapidly outpacing the supply of development time invested, and so the issue tracker is no longer serving as any sort of meaningful project planning tool. In all but the most well-funded, high functioning, and sustainable businesses — you can expect some degree of tension along these lines. The business side of the house may blame developers for not moving fast enough, while the developers blame the business for piling work on too quickly and not leaving time for cleanup, testing, and long-term investments. Typically, both sides have valid concerns, but they don't do an especially good job of communicating with one another." What methods have helped you deal with situations like this? What methods haven't helped?
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